- Payment Methods Available at Our Casino
- How deposit and withdrawal requests progress
- Account checks Requirements
- Payment limits and Payment timelines
- Fees and Currency Handling
- Payment Security and Data Protection
- Support for Payment Questions
- A Note From Our Cashier Team
Payment Methods Available at Our Casino
At our casino, account funding and withdrawals are handled through a focused set of payment methods selected for reliability and clear times needed for settlement. Cards remain the most recognisable option for most there, while e-wallets offer faster on-screen confirmations, and bank payment suits elevated balances moved directly between accounts. We also accept Bitcoin for players who favour to keep their bank and gaming wallets distinct. Minimum thresholds and processing windows are fixed per method rather than per player, so the same conditions hold across our cashier.
Wildcard City Casino bonus offers are posted to one account that funded the deposit that qualifies, which is why we ask players to settle on a primary method before they claim any promotion. Switching methods between deposits is allowed, but Wildcard City Casino bonus offers applied to a particular transaction will always follow that same transaction. There exploring wildcard city casino bonuses should review the payment-method table below to confirm the option that matches their standard banking routine, including any minimum that may differ from the default 10 EUR baseline.
| Method | Example Deposit minimum | Typical Processing Time | Fee |
|---|---|---|---|
| Visa / Mastercard | 10 EUR | Instant for deposits, 1-3 business days for withdrawals | None |
| E-wallets (Skrill, Neteller, ecoPayz) | 10 EUR | Instant for deposits, up to 24 hours for withdrawals | None |
| Bank transfer | 50 EUR | 2-5 business days | None from our side, intermediary bank fees may apply |
| Bitcoin | 0.0002 BTC | Up to 1 hour after one network confirmation | Network charges only |
| Prepaid voucher (Neosurf, Paysafecard) | 10 EUR | Instant for deposits, not available for withdrawals | None |
How deposit and withdrawal requests progress
Each deposit on our casino platform passes through a fixed batch of stages: pick a method, enter the amount, confirm the payment processor screen, and wait for our cashier to record the balance. Withdrawals follow a similar path in reverse, but with an added settlement time that sits between approval and the funds reaching the player's account. We hold the steps in a clear order so the screen in the cashier always reflects the live state of the transaction.
| Stage | Deposit Action | Withdrawal Action |
|---|---|---|
| 1. Method selection | Player picks a payment method from the cashier list | Player picks the same method used for the original deposit where possible |
| 2. Amount entry | Player enters the deposit amount, subject to the method's minimum | Player enters the withdrawal amount, subject to the method's minimum and available balance |
| 3. Provider confirmation | Payment provider screen confirms the transaction | Our cashier reviews the request against account status and bonus rules |
| 4. Recording | Balance is credited to the player account | Funds are released to the payment provider |
| 5. Settlement | Funds available in the casino wallet | Funds reach the player's bank, e-wallet or Bitcoin address |
Members who want a smooth run between deposit and withdrawal typically stick with that same method for both directions, which shortens the review stage at our end. If a method is deposit-solely, the cashier will arrange a supported alternative for the cashout and explain the swap before approval.
Account checks Requirements
Before the first withdrawal, our compliance team asks for a usual set of documents: a government-issued photo ID, proof of address dated within the last three months, and proof of ownership for the payment option used. The review usually completes inside 24-48 hours, and account standing is shown directly in the cashier as pending, approved or rejected with a reason.
Documents are kept in a individual verification profile so players do not have to re-upload them for future withdrawals, unless a document expires or a new payment method is added. This step protects the balance from unauthorised cashout attempts and keeps the cashier aligned with anti-money-laundering controls.
Payment limits and Payment timelines
Per-limits on transactions are fixed at the method level, not at the player level, which means a card holder and a digital wallet holder see the same minimum and maximum ranges for their selected option. Daily and weekly caps can be raised on request through support once the account is fully verified, and any change is reflected in the cashier within one business day.
Players often ask why a digital wallet withdrawal is faster than a card withdrawal: the answer is the rails the money travel on. E-wallet providers settle internally, while card networks follow interchange periods that we cannot shorten. The cashier keeps the lobby moving with handling time solely as a small internal buffer before the money leave our system.
Fees and Currency Handling
Our casino charges no deposit or withdrawal fees on any of the methods listed above. Where a third-party fee applies, like a Bitcoin network fee or a correspondent bank charge, it is shown on our cashier confirmation screen before the player approves the payment, so the net amount stays visible up front.
Casino balances are held in EUR by default. There funding the account in another supported currency will see the conversion handled by the payment provider, and the resulting EUR balance is what counts toward wagering requirements and withdrawal eligibility. Exchange rates are taken at the moment the deposit clears, not at the moment the screen in the cashier is opened.
Payment Security and Data Protection
Card data entered at the cashier is tokenised by the provider processing the payment and never stored on our casino servers. Electronic wallet and Bitcoin flows use signed requests between the cashier and the provider, and every transaction is logged with a unique reference that support can trace if a player raises a query. Transport is encrypted end-to-end, and access to our cashier back end is restricted to a small payments team.
Documents for verification are encrypted at rest and only decrypted by the compliance officer handling the active review. Once a document has served its purpose, it is retained for the period required by our regulatory obligations and then deleted. Players can ask for a copy of the data we hold through support at any moment.
Support for Payment Questions
The support team handles questions about payments through live chat and email, with the screen in the cashier used as the shared reference point. When a player opens a ticket, the agent sees the same transaction state the player sees, including pending, approved and settled timestamps, which shortens the back-and-forth that payment cases usually need.
Common reasons to contact support include a deposit that has not appeared after the provider's expected window, a withdrawal stuck in review, or a request to raise a transaction limit. Every of these has an assigned owner on our side and a target response time: cashier queries under two hours during operating hours, verification queries under 24 hours, and limit changes confirmed inside one business day.
A Note From Our Cashier Team
Payments in our casino are built around a small, well-understood set of methods, a defined five-stage flow for payments in and payouts out, and a verification step that protects the balance once it is on the books. Most questions are resolved at the screen in the cashier itself, and the rest reach a named owner on our support rota. That is the structure we hold stable, so the following deposit or cashout is no harder to predict than the previous one.
